Customer service
Please help us by selecting your question from one of the following:
I need a spare part or accessory.

Even the best products sometimes need a little help or spare parts.
The comprehensive CAMPWERK service is there for you.
You may already find the right spare part in our spare parts store.

To the CAMPWERK spare parts store

Can't find the right spare part?

If you are looking for a specific spare part, please complete the following service form so that we can help you as quickly as possible.

To the CAMPWERK spare parts inquiry

I am interested in a new roof tent or tent trailer and still have questions.

Telephone advice

CAMPWERK brings its consulting service from the showrooms to your home.
From now on, fans of the van lifestyle can also get advice on products such as roof tents or tent trailers by telephone.
Which roof tent is right for me and my car?
Is the small sleeping area enough for me or would I prefer a little more?

What was previously only possible in our showrooms or at trade fairs, CAMPWERK now also offers you at home: personal advice from camping experts.
Technically highly trained employees will inform and advise you by telephone on all questions and requests relating to our Vanlife products.

02327 / 40 70 141

Ivar van der Leij

Your CAMPWERK camping expert

We will also be happy to call you back

As we do not rely on a call center but on personal advice from our camping experts, there may be minor delays if there is a high volume of calls.
Simply let us call you back as soon as the next colleague is free.

I need help with damage or have questions about a repair order.

If your CAMPWERK travel companion is damaged or has a problem, our specialized customer service is there for you.
So that we can process the case as quickly as possible, we would like to ask you to fill out the following service form to create a service case with us.

CAMPWERK - Open service case

I would like to receive a free brochure with a price list.
Brochure

The CAMPWERK brochure provides you with lots more information and details about our products, including the current price list.
If you prefer to hold something in your hands, we will be happy to send you our current brochure in printed form free of charge.

Brochure & price list
I have questions about a delivery or the delivery time.

If you are already waiting for a product, we can well understand your anticipation.
Below are the most frequently asked questions and answers about our logistics services.

Completion is based on the delivery conditions stated in the order.
As soon as the goods are ready for dispatch or collection, you will receive an e-mail confirmation.

If your delivery is already overdue, you can contact our logistics service using the form below.

We ship our roof tents via the Kühne & Nagel shipping company.
Transportation normally takes up to 5 working days.
Unfortunately, there is no shipment tracking for forwarding shipments.
However, the forwarding agent is required to contact you by telephone 1 day before delivery to schedule the delivery.
Unfortunately, we cannot establish direct contact with the delivering carrier.

If your delivery is already more than 5 working days away, please inform our logistics service using the form below.

Completion is based on the delivery conditions stated in the order.
You will receive a DHL package with the vehicle registration document and the final completion date 2 weeks before completion.
Due to InTime production, we can only inform you of the final completion date 2 weeks before completion of the trailer.

If your delivery is already overdue, you can contact our logistics service using the form below.

CAMPWERK - Open logistics inquiry

I am interested in selling CAMPWERK products.
I have a different request and would like to contact you directly.

Do you have a query that does not fit into any of the above categories?
Then our customer advisors will certainly be able to help you.

Maike Bruckardt

Your CAMPWERK camping expert

By e-mail

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Offroad
Raised and extra stable for road and off-road… What do you do if you are traveling in regions with poor roads or drive an off-road vehicle or SUV whose dome height does not fit conventional trailers? The solution: the off-road tent trailer from CAMPWERK – specially developed for extreme conditions. This unique model impresses with a raised and particularly robust AL-KO chassis that can withstand even the most demanding off-road routes. The entire body is made of lightweight but sturdy aluminum, reinforced with durable stainless steel components. So you are perfectly equipped for any terrain.
Black / Silver
Available now: The CAMPWERK Offroader in the exclusive Black/Silver Edition CAMPWERK is expanding its range and now also offers the popular off-road tent trailer in the coveted Black/Silver Edition. The high-quality aluminium body is completely anodized in matt black, while the mudguards are powder-coated in elegant “Gun Silver Metal”. An absolute eye-catcher on any road and in any terrain!
The off-road trailer from CAMPWERK impresses with its lightweight construction: Thanks to the aluminum body, the base only weighs around 300 kg when empty. With a permissible total weight of 1.5 tons, it offers an impressive payload capacity of up to 1.2 tons – ideal for small excursions, transport and even larger expeditions.

Visually, the trailer blends in perfectly with the appearance of an off-road vehicle or SUV with its coarse-tread MT tires and robust, full-length aluminium mudguards. The mudguards are also designed in such a way that they are ideal for the safe transportation of petrol and water canisters or gas bottles.

To ensure flexibility, the off-roader’s tyres can be individually adapted to the towing vehicle on request, so that only one set of spare wheels is required. The standard ball head coupling can also be optionally replaced with a DIN or NATO eye.
T-drawbar or V-fork ?
Thousands of trailer drivers know the problem of tight spaces only too well: if you drive into a narrow lane and have to turn, it is important to back your car as far as possible against the trailer in order to get around the bend without any problems. With a T-drawbar, you can utilize the maximum steering angle. This is precisely why we at CAMPWERK rely on this tried-and-tested technology – for optimum flexibility and maneuverability, no matter how tight things get.
T-drawbar
V-fork
T-drawbar
V-fork
Chassis
  • Extra strong square T-drawbar 100x100mm for maximum stability and best maneuverability
  • Axle up to 1,500 kg with maintenance-free hexagonal rubber spring axle
  • Optionally with watertight wheel hub
  • 2 crossbars
  • The chassis is exclusively from the renowned manufacturer AL-KO, market leader in the car trailer and caravan sector
  • Safety indicator on the clutch
  • Independent suspension
Aluminum body
  • Our aluminium trailers are equipped with anodized aluminium profiles
  • double-walled anodized aluminium side panels 30mm, 440mm high
  • Large emergency lighting with integrated rear fog light
  • Equipped with balanced tires as standard
  • Base plate stable screen-printed base, non-slip
  • Complete M8 stainless steel screw connection (V2A stainless steel)
  • Electrical system: Supply cable (wiring harness) standard with 13-pin plug
  • Tailgate latches very elaborate, made entirely of stainless steel
Wheels
  • Black powder-coated steel rim
  • 235/85 R16 tires optionally adaptable to towing vehicle
  • Mud Terrain tire tread
  • Special wheel connection for your towing vehicle on request
Terrain values
  • 350 mm ground clearance
  • 570 mm wading depth
  • 27° slope angle
Equipped for every situation thanks to the versatile accessories...

Raised dropside

20L canister

Towbar adapter for bike carrier with coupling connection

2-4 bike racks

Anti-drag clutch

Onroad

The perfect solution for your camping adventure:
Road trailer with tent
Imagine a first-class equipped road trailer that is ideal for camping trips in Germany and the surrounding countries.
This trailer comes with a sturdy holding device for a matching tent that can be set up in no time at all.
The result is your mobile home – ready for unforgettable tours!

Your decisive advantage: you are ideally equipped for your vacation in a particularly cost-effective way. And when you’re not on the road, you can use the trailer as a conventional utility trailer. We offer you the road trailer in two versions, depending on your needs: An unbraked version with a permissible total weight of 750 kg and the braked version recommended by us with a permissible total weight of 1,300 kg.
10-year guarantee
Our trailer base was not created in the laboratory – it was made for the real world. The robust construction is optimized for tough conditions. Oversized axles and virtually indestructible aluminum frames ensure exceptional durability. We are the only supplier in Germany to give you a 10-year guarantee on this unique quality!
T-drawbar or V-fork ?
Thousands of trailer drivers know the problem of tight spaces only too well: if you drive into a narrow lane and have to turn, it is important to back your car as far as possible against the trailer in order to get around the bend without any problems. With a T-drawbar, you can utilize the maximum steering angle. This is precisely why we at CAMPWERK rely on this tried-and-tested technology – for optimum flexibility and maneuverability, no matter how tight things get.
T-drawbar
V-fork
T-drawbar
V-fork
Chassis
  • 2 crossbars
  • Maintenance-free rubber spring axles
  • Independent suspension
  • The chassis is exclusively from the renowned manufacturer AL-KO, market leader in the car trailer and caravan sector
  • Safety indicator on the clutch
Aluminum structure
  • Our aluminium trailers are equipped with anodized aluminium profiles
  • double-walled anodized aluminium side panels 30mm, 440mm high
  • Large emergency lighting with integrated rear fog light
  • Equipped with balanced tires as standard
  • Base plate stable screen-printed base, non-slip
  • Complete M8 stainless steel screw connection (V2A stainless steel)
  • Electrical system: Supply cable (wiring harness) standard with 13-pin plug
  • Tailgate latches very elaborate, made entirely of stainless steel
Equipped for every situation thanks to the versatile accessories...

Raised dropside

20L canister

Towbar adapter for bike carrier with coupling connection

2-4 bike racks

Anti-drag clutch

Material and processing.
The tent fabric of our trailer tents is made from a high-quality, 450 g blended fabric, also known as canvas. This unique combination of cotton and polyester combines the advantages of a natural fiber with those of a modern high-tech material. The result is a robust, breathable fabric that impresses with its pleasant feel and high dimensional stability.

The tent fabric, which is also used by the military, is impregnated and particularly tear-resistant thanks to the ripstop process. In this special weaving technique, thicker threads are woven into the fabric at intervals of around 10-15 millimetres, giving the fabric its characteristic tiled structure and exceptional tear resistance. It goes without saying that our fabrics are opaque and therefore offer optimum protection and privacy.
The basis of our trailer tents is a robust stainless steel frame with a thickness of 3×3 cm. A 1.8 cm thick, water-resistant wooden floor panel is securely fastened to this sturdy frame with stainless steel screws. The frame of the trailer tents is also made of galvanized steel tubing and special stainless steel components that ensure maximum stability. The modern surface finish not only offers a high level of corrosion protection, but also gives the material a pleasant feel and ensures a durable, weatherproof construction.
We rely exclusively on yarn from the German market leader Amann. Thanks to the combination of a cotton core and a high-tenacity polyester core, this yarn is characterized by a particularly high tensile strength and excellent water resistance.

On contact with water, the cotton coating swells and closes the seam holes created during sewing. For additional protection, all seams in the roof area are fitted with a transparent sealing strip to ensure maximum waterproofness.
Less is sometimes more.
We are often asked: What about the water column? For tent fabrics, the impermeability of the fabric is specified in the form of the water column. For cotton tents, this value is usually around 300 to 400 mm. However, our tent fabric offers an exceptionally high water column for cotton fabric of around 750 mm. This means that theoretically more than 75 cm of water can stand on the material before the first drops penetrate.

A major advantage of cotton as a natural raw material is its ability to swell when it gets damp, which provides additional waterproofing. In contrast, synthetic fabrics, which cannot swell, must have a much higher water column (between 3,000 and 10,000 mm, depending on the material) in order to achieve comparable waterproofness.
Good night.
The comfort sleep set consists of a high-quality visco foam mattress that adapts perfectly to the individual body shape, ensuring a restful night’s sleep. The set is complemented by the innovative Froli bed spring system, which guarantees an exceptional sleeping experience. Perfect sleeping comfort in a well thought-out overall package.
Premium mattress.
An excellent mattress is the basis for healthy and restful sleep. Just as every person is unique, their mattress should also be individually tailored to them.
Our premium mattress adapts perfectly to the contours of the body and promotes orthopaedically correct positioning of the spine. Thanks to targeted pressure relief, back muscles and intervertebral discs can relax optimally. The innovative construction and high-quality materials create an ideal sleeping environment.
There are no compromises at CAMPWERK: We rely on flexible visco foam with memory function. The unique combination of supportive foam core and relieving visco foam topper ensures maximum sleeping comfort.
  • Visco-elastic mattress.
  • High-quality Tencel® cover (38 % Tencel®, 62 % polyester).
  • Four practical turning loops.
  • Four-sided zipper.
  • Removable, divisible and washable.
  • Four practical turning loops.
Suspension.
Good ventilation is crucial for your well-being and sleep hygiene. To ensure maximum sleeping comfort, we combine our mattress with an innovative Froli slat base. The flexible spring elements form a comfortable slat base with individually adjustable firmness zones. This combination ensures orthopaedically correct positioning of the body and provides targeted, pressure-relieving support. This effectively prevents tension and one-sided strain. The open, air-permeable cells also enable optimum ventilation and create a healthy sleeping environment.
Are you allergic or do you have special health requirements? No problem! We cooperate with a renowned German mattress manufacturer to offer customized solutions. Simply contact us and together we will find the ideal mattress for your needs.