Even the best products sometimes need a little help or spare parts.
The comprehensive CAMPWERK service is there for you.
You may already find the right spare part in our spare parts store.
Can't find the right spare part?
If you are looking for a specific spare part, please complete the following service form so that we can help you as quickly as possible.
Telephone advice
CAMPWERK brings its consulting service from the showrooms to your home.
From now on, fans of the van lifestyle can also get advice on products such as roof tents or tent trailers by telephone.
Which roof tent is right for me and my car?
Is the small sleeping area enough for me or would I prefer a little more?
What was previously only possible in our showrooms or at trade fairs, CAMPWERK now also offers you at home: personal advice from camping experts.
Technically highly trained employees will inform and advise you by telephone on all questions and requests relating to our Vanlife products.
Ivar van der Leij
Your CAMPWERK camping expert
We will also be happy to call you back
As we do not rely on a call center but on personal advice from our camping experts, there may be minor delays if there is a high volume of calls.
Simply let us call you back as soon as the next colleague is free.
If your CAMPWERK travel companion is damaged or has a problem, our specialized customer service is there for you.
So that we can process the case as quickly as possible, we would like to ask you to fill out the following service form to create a service case with us.
The CAMPWERK brochure provides you with lots more information and details about our products, including the current price list.
If you prefer to hold something in your hands, we will be happy to send you our current brochure in printed form free of charge.
If you are already waiting for a product, we can well understand your anticipation.
Below are the most frequently asked questions and answers about our logistics services.
Completion is based on the delivery conditions stated in the order.
As soon as the goods are ready for dispatch or collection, you will receive an e-mail confirmation.
If your delivery is already overdue, you can contact our logistics service using the form below.
We ship our roof tents via the Kühne & Nagel shipping company.
Transportation normally takes up to 5 working days.
Unfortunately, there is no shipment tracking for forwarding shipments.
However, the forwarding agent is required to contact you by telephone 1 day before delivery to schedule the delivery.
Unfortunately, we cannot establish direct contact with the delivering carrier.
If your delivery is already more than 5 working days away, please inform our logistics service using the form below.
Completion is based on the delivery conditions stated in the order.
You will receive a DHL package with the vehicle registration document and the final completion date 2 weeks before completion.
Due to InTime production, we can only inform you of the final completion date 2 weeks before completion of the trailer.
If your delivery is already overdue, you can contact our logistics service using the form below.
CAMPWERK - Open logistics inquiry
Do you have a query that does not fit into any of the above categories?
Then our customer advisors will certainly be able to help you.
Maike Bruckardt
Your CAMPWERK camping expert
By e-mail
