Head of Customer Care & Customer Operations / Kundenservice Leitung (Mensch) .
Do you know the frustrating feeling when your ideas fail due to rigid structures or weak superiors? Are you someone who goes full throttle and loves to see the results and impact of your work up close? If you are looking for the full support of management to take responsibility and make real change happen, then CAMPWERK is the right place for you.

In the position of Customer Service Team Leader at CAMPWERK, you have the chance to really make a difference. You will be the voice and heart of our customer service team, directly contributing to making every customer’s camping trip unforgettable. Here you can fully develop your passion for excellent service, great processes and your leadership skills.

You lead your team with clear vision and empathy, promote their strengths and help them to achieve great things together. Your role is crucial to our success and the well-being of our customers – you make the difference.
Your tasks:
  • Keep an eye on the KPIs: Regularly analyze a fixed set of KPIs that are representative of our customer service (e.g. response times, processing times, telephone availability, customer ratings, ...).
  • Optimize our KPIs: Take responsibility for our KPIs and ensure that they continuously develop in the right direction. We will provide you with clear and measurable targets as well as all the support you need.
  • Build a knowledge database: Lead, be responsible for and realize our vision of a knowledge base / FAQ page on our website where customers can find comprehensive articles as well as self-help (we use OMQ software for this).
  • Develop process diagrams: Bring more structure & standardization to our internal processes and record the developed processes in clear flowcharts.
  • Have a heart for customer (service): Lead your team and ensure that our customers feel valued - also because their concerns are dealt with quickly, solution-oriented and proactively.
  • Organize your team: Create the staff deployment plan on an ongoing basis to ensure that both the customer service team and the showroom team have enough staff to cover all days.
  • Find the right balance as a team leader: Weigh up when to settle conflicts within the team harmoniously and when to assert yourself in difficult situations.
We offer:
  • Excellent earning potential: Performance & results are rewarded! You start with an attractive basic salary and can increase this further with a variety of additional, performance-related bonuses and target bonuses.
  • Extensive financial benefits: Whether it's a kindergarten allowance, subsidies for sports club memberships, a company pension scheme, subsidies for capital-forming benefits or special payments - we will put together your individual overall package with you.
  • More net from gross: it's what you receive that counts. That's why we optimize your salary with tax-free benefits in kind and other measures so that you receive more of your well-earned money.
  • Mobility: We want you to reach your destination quickly and easily, so together we will find a mobility solution that suits you.
  • Employee discount: Live the CAMP-LIFE! As an employee, you enjoy exclusive employee discounts and even better:you can borrow our products for free. Whether it's an exciting road trip through the impressive landscapes of Norway or relaxed camping on the picturesque coast of Corsica - with our products, you'll be perfectly equipped. Pack everything you need and experience the adventure of a lifetime!
  • Flexible working hours: As a manager, you can decide for yourself when you start your day. This leaves enough time before or after work for daycare, doctor's appointments or even a trip to the gym.
  • Attractive and modern workplace: Your health is just as important to us as a productive and modern working atmosphere. That's why your new workplace is designed according to ergonomic principles and with high-quality furniture from the office outfitter.
  • Induction without unanswered questions: At the start of your new job, you will not only receive clear objectives, task descriptions and extensive internal resources (documentation & company wiki), but also a clear plan for the next 30, 60 and 90 days. This will give you a real rocket start.
  • Communicate with the boss on an equal footing: He always has an open ear for your concerns, supports you with challenges and is already eager to hear your ideas.
  • Appreciation: Your work and achievements are not only seen, but you also receive regular feedback on your work through recognition and praise.
  • Open error culture: show us your courage to make mistakes ! We are aware that mistakes can and may happen - you will learn from them together with us and then continue all the more successfully.
  • Personal development: We love it when you simply want more from life. We support your thirst for knowledge with an annual training budget, up-to-date specialist literature and modern e-learning courses.
  • Team events: Celebrate with us at our Christmas party and at a meal together after the Caravan Salon (the largest trade fair in the industry).
  • Exciting cooperations: Benefit from our cooperations with exciting brands such as Porsche and EMP and look forward to regular invitations to exclusive events (e.g. Wacken).
  • A product that employees can be proud of: With our rooftop tents and tent trailers, we help people experience unforgettable adventures and beautiful moments in nature. Be proud to be part of this mission!
This is what you bring with you (must-have):
  • At least 1 year experience as a manager
  • At least 1 year of experience in working with an ERP / WaWi system
  • At least 1 year experience with a ticket system / helpdesk
  • Customer service is more than just a job for you - you feel fulfilled when you delight customers with excellent service
  • You have a high affinity for numbers and find it easy to keep an eye on the essentials, even with many different key figures.
  • Your ambition drives you to achieve above-average and measurable results.
  • You have a natural authority that enables you to enforce clear structures and guidelines.
  • You have excellent communication skills and can convey difficult topics clearly.
  • Your positive mindset and optimistic attitude are infectious.
The icing on the cake on your profile (nice to have):
  • Any previous experience with the software we use in customer service is a big plus. Currently these are mainly JTL (WaWi), GREYHOUND Software (ticket system), OMQ (knowledge base), Lucidchart (processes), ChatGPT
Why CAMPWERK.
At CAMPWERK, we believe that every trip should be unforgettable – an adventure that is more than just a vacation, but an experience full of freedom and discovery. Since our founding in 2010 by Michael Krämer, this vision has manifested itself in high-quality rooftop tents and tent trailers that inspire campers all over the world. With over 50 employees and six showrooms in Germany and the Netherlands, we are proud to be a leading supplier in the camping sector throughout Europe. Our mission: We want nothing less than to give every outdoor enthusiast the opportunity to discover the world in their own way. Each of our products, from the first sketches to the finished tent, is the result of careful planning, first-class materials and a passion for adventure. Our goal is to inspire even more people to experience the beauty of nature and create unforgettable moments.

Why you should become part of our team: At CAMPWERK, you won’t just find a job, you’ll find a calling. We offer you the chance to be part of an important mission in an environment that fosters creativity, innovation and personal growth. If you are ready to set new standards in camping with us and want to help more people enjoy the freedom of camping, then you’ve come to the right place.

We look forward to getting to know you and redefining the world of camping together. Are you in?
Why CAMPWERK.
Become part of our team and shape the future of camping with us!

Apply to us now, stating your salary expectations and availability, and you will hear back from us directly within a few days. We look forward to hearing from you!

jobs@campwerk.de
Your contact: Simon Held
E-mail

Go wherever you want.
Stay where it’s most beautiful.

Stay up to date and subscribe to our Newsletter here.

Products

Locations

Help

Scroll to Top
Offroad
Raised and extra stable for road and off-road… What do you do if you are traveling in regions with poor roads or drive an off-road vehicle or SUV whose dome height does not fit conventional trailers? The solution: the off-road tent trailer from CAMPWERK – specially developed for extreme conditions. This unique model impresses with a raised and particularly robust AL-KO chassis that can withstand even the most demanding off-road routes. The entire body is made of lightweight but sturdy aluminum, reinforced with durable stainless steel components. So you are perfectly equipped for any terrain.
Black / Silver
Available now: The CAMPWERK Offroader in the exclusive Black/Silver Edition CAMPWERK is expanding its range and now also offers the popular off-road tent trailer in the coveted Black/Silver Edition. The high-quality aluminium body is completely anodized in matt black, while the mudguards are powder-coated in elegant “Gun Silver Metal”. An absolute eye-catcher on any road and in any terrain!
The off-road trailer from CAMPWERK impresses with its lightweight construction: Thanks to the aluminum body, the base only weighs around 300 kg when empty. With a permissible total weight of 1.5 tons, it offers an impressive payload capacity of up to 1.2 tons – ideal for small excursions, transport and even larger expeditions.

Visually, the trailer blends in perfectly with the appearance of an off-road vehicle or SUV with its coarse-tread MT tires and robust, full-length aluminium mudguards. The mudguards are also designed in such a way that they are ideal for the safe transportation of petrol and water canisters or gas bottles.

To ensure flexibility, the off-roader’s tyres can be individually adapted to the towing vehicle on request, so that only one set of spare wheels is required. The standard ball head coupling can also be optionally replaced with a DIN or NATO eye.
T-drawbar or V-fork ?
Thousands of trailer drivers know the problem of tight spaces only too well: if you drive into a narrow lane and have to turn, it is important to back your car as far as possible against the trailer in order to get around the bend without any problems. With a T-drawbar, you can utilize the maximum steering angle. This is precisely why we at CAMPWERK rely on this tried-and-tested technology – for optimum flexibility and maneuverability, no matter how tight things get.
T-drawbar
V-fork
T-drawbar
V-fork
Chassis
  • Extra strong square T-drawbar 100x100mm for maximum stability and best maneuverability
  • Axle up to 1,500 kg with maintenance-free hexagonal rubber spring axle
  • Optionally with watertight wheel hub
  • 2 crossbars
  • The chassis is exclusively from the renowned manufacturer AL-KO, market leader in the car trailer and caravan sector
  • Safety indicator on the clutch
  • Independent suspension
Aluminum body
  • Our aluminium trailers are equipped with anodized aluminium profiles
  • double-walled anodized aluminium side panels 30mm, 440mm high
  • Large emergency lighting with integrated rear fog light
  • Equipped with balanced tires as standard
  • Base plate stable screen-printed base, non-slip
  • Complete M8 stainless steel screw connection (V2A stainless steel)
  • Electrical system: Supply cable (wiring harness) standard with 13-pin plug
  • Tailgate latches very elaborate, made entirely of stainless steel
Wheels
  • Black powder-coated steel rim
  • 235/85 R16 tires optionally adaptable to towing vehicle
  • Mud Terrain tire tread
  • Special wheel connection for your towing vehicle on request
Terrain values
  • 350 mm ground clearance
  • 570 mm wading depth
  • 27° slope angle
Equipped for every situation thanks to the versatile accessories...

Raised dropside

20L canister

Towbar adapter for bike carrier with coupling connection

2-4 bike racks

Anti-drag clutch

Onroad

The perfect solution for your camping adventure:
Road trailer with tent
Imagine a first-class equipped road trailer that is ideal for camping trips in Germany and the surrounding countries.
This trailer comes with a sturdy holding device for a matching tent that can be set up in no time at all.
The result is your mobile home – ready for unforgettable tours!

Your decisive advantage: you are ideally equipped for your vacation in a particularly cost-effective way. And when you’re not on the road, you can use the trailer as a conventional utility trailer. We offer you the road trailer in two versions, depending on your needs: An unbraked version with a permissible total weight of 750 kg and the braked version recommended by us with a permissible total weight of 1,300 kg.
10-year guarantee
Our trailer base was not created in the laboratory – it was made for the real world. The robust construction is optimized for tough conditions. Oversized axles and virtually indestructible aluminum frames ensure exceptional durability. We are the only supplier in Germany to give you a 10-year guarantee on this unique quality!
T-drawbar or V-fork ?
Thousands of trailer drivers know the problem of tight spaces only too well: if you drive into a narrow lane and have to turn, it is important to back your car as far as possible against the trailer in order to get around the bend without any problems. With a T-drawbar, you can utilize the maximum steering angle. This is precisely why we at CAMPWERK rely on this tried-and-tested technology – for optimum flexibility and maneuverability, no matter how tight things get.
T-drawbar
V-fork
T-drawbar
V-fork
Chassis
  • 2 crossbars
  • Maintenance-free rubber spring axles
  • Independent suspension
  • The chassis is exclusively from the renowned manufacturer AL-KO, market leader in the car trailer and caravan sector
  • Safety indicator on the clutch
Aluminum structure
  • Our aluminium trailers are equipped with anodized aluminium profiles
  • double-walled anodized aluminium side panels 30mm, 440mm high
  • Large emergency lighting with integrated rear fog light
  • Equipped with balanced tires as standard
  • Base plate stable screen-printed base, non-slip
  • Complete M8 stainless steel screw connection (V2A stainless steel)
  • Electrical system: Supply cable (wiring harness) standard with 13-pin plug
  • Tailgate latches very elaborate, made entirely of stainless steel
Equipped for every situation thanks to the versatile accessories...

Raised dropside

20L canister

Towbar adapter for bike carrier with coupling connection

2-4 bike racks

Anti-drag clutch

Material and processing.
The tent fabric of our trailer tents is made from a high-quality, 450 g blended fabric, also known as canvas. This unique combination of cotton and polyester combines the advantages of a natural fiber with those of a modern high-tech material. The result is a robust, breathable fabric that impresses with its pleasant feel and high dimensional stability.

The tent fabric, which is also used by the military, is impregnated and particularly tear-resistant thanks to the ripstop process. In this special weaving technique, thicker threads are woven into the fabric at intervals of around 10-15 millimetres, giving the fabric its characteristic tiled structure and exceptional tear resistance. It goes without saying that our fabrics are opaque and therefore offer optimum protection and privacy.
The basis of our trailer tents is a robust stainless steel frame with a thickness of 3×3 cm. A 1.8 cm thick, water-resistant wooden floor panel is securely fastened to this sturdy frame with stainless steel screws. The frame of the trailer tents is also made of galvanized steel tubing and special stainless steel components that ensure maximum stability. The modern surface finish not only offers a high level of corrosion protection, but also gives the material a pleasant feel and ensures a durable, weatherproof construction.
We rely exclusively on yarn from the German market leader Amann. Thanks to the combination of a cotton core and a high-tenacity polyester core, this yarn is characterized by a particularly high tensile strength and excellent water resistance.

On contact with water, the cotton coating swells and closes the seam holes created during sewing. For additional protection, all seams in the roof area are fitted with a transparent sealing strip to ensure maximum waterproofness.
Less is sometimes more.
We are often asked: What about the water column? For tent fabrics, the impermeability of the fabric is specified in the form of the water column. For cotton tents, this value is usually around 300 to 400 mm. However, our tent fabric offers an exceptionally high water column for cotton fabric of around 750 mm. This means that theoretically more than 75 cm of water can stand on the material before the first drops penetrate.

A major advantage of cotton as a natural raw material is its ability to swell when it gets damp, which provides additional waterproofing. In contrast, synthetic fabrics, which cannot swell, must have a much higher water column (between 3,000 and 10,000 mm, depending on the material) in order to achieve comparable waterproofness.
Good night.
The comfort sleep set consists of a high-quality visco foam mattress that adapts perfectly to the individual body shape, ensuring a restful night’s sleep. The set is complemented by the innovative Froli bed spring system, which guarantees an exceptional sleeping experience. Perfect sleeping comfort in a well thought-out overall package.
Premium mattress.
An excellent mattress is the basis for healthy and restful sleep. Just as every person is unique, their mattress should also be individually tailored to them.
Our premium mattress adapts perfectly to the contours of the body and promotes orthopaedically correct positioning of the spine. Thanks to targeted pressure relief, back muscles and intervertebral discs can relax optimally. The innovative construction and high-quality materials create an ideal sleeping environment.
There are no compromises at CAMPWERK: We rely on flexible visco foam with memory function. The unique combination of supportive foam core and relieving visco foam topper ensures maximum sleeping comfort.
  • Visco-elastic mattress.
  • High-quality Tencel® cover (38 % Tencel®, 62 % polyester).
  • Four practical turning loops.
  • Four-sided zipper.
  • Removable, divisible and washable.
  • Four practical turning loops.
Suspension.
Good ventilation is crucial for your well-being and sleep hygiene. To ensure maximum sleeping comfort, we combine our mattress with an innovative Froli slat base. The flexible spring elements form a comfortable slat base with individually adjustable firmness zones. This combination ensures orthopaedically correct positioning of the body and provides targeted, pressure-relieving support. This effectively prevents tension and one-sided strain. The open, air-permeable cells also enable optimum ventilation and create a healthy sleeping environment.
Are you allergic or do you have special health requirements? No problem! We cooperate with a renowned German mattress manufacturer to offer customized solutions. Simply contact us and together we will find the ideal mattress for your needs.